Advantages

• Bilingual staff (English/Spanish)
• Office space
• Technical knowledge
• Experience
• Allows you to focus on your tasks while we mind the office for you, frees management time to concentrate on business growth
• Professional and efficient service - a key element of your customer service
• Reduced management overhead - you spend more money managing growth
• No capital expenditure - fixed monthly payments for core activities
• No office maintenance costs - focus your budget on business development
• No non-productive staff - the right skills when you need them
• Lower costs - equals greater profitability
• Provides a central hub for remote colleagues and staff

Ideal for

• Port agencies
• Hotels
• Real estate agents
• Physicians
• Consultants
• Companies operating from another city
• Small businesses
• Property managers
• Contractors
• Rental agencies
• Accountants

Virtual office packaged services

• Fax send/receive
• Phone answering in your company’s name if your own lines are set up, or general reception if our lines are used
• Filing (virtual and hard copy)
• Printing and document preparation (additional per unit cost) (20 black and white pages per month included, additional cost 0.10 USD per additional page black and white, .040 USD per page colour)
• Reception
• Meeting space based on availability
• Message forwarding (email, text message, voice message)
• Customer service
• Mailing and courier package sending and reception (additional per unit cost)
• Email management
• Conference calling from anywhere
• Toll free phone services US/Canada/Mexico (additional cost if new line is requested)
• Your own virtual number based in almost any city with call redirection and personalized answering in your company’s name (additional per unit cost and monthly cost, minimal)
• Scheduling and agendas
• Reservations and concierge services (from office) (expenses billed to client)
• Free international calling from our office
• Skype business account management (expense billed to client)
• Online file sharing and storage, online contact management, online schedule management (accessible from anywhere 24/7)
• Contact management
• File backup and storage
• Scanning (20 pages per month, 0.50 USD per additional page)
• Sensitive document shredding
• Includes one personalized email address and domain (minimal additional per unit cost if client does not already have domain)

Cost for above virtual office services package

• 350 USD per month in three month prepaid billing periods

Cost for phone reception service only

• Includes
  • Customer service
  • Contact management online
  • Message forwarding
  • Fax reception and forwarding
• 100 USD per month in three month prepaid billing periods plus expenses if new lines are to be set up

Additional services (the cost of certain services is detailed below, all other work quoted on a per project basis) (cost for most hourly services, 25 USD per hour plus 15% tax, charged in one hour increments)

• Internet and creative services (hourly or per project)
  • Search engine marketing
  • Web site maintenance
  • Graphic design
  • Web design
  • Internet and phone research
  • Email account, email signature, domain service for business
  • Corporate identity and branding packages
  • Blogging
  • Autoresponders and campaigns
• Administrative services (hourly or per project)
  • Sales calls
  • Project assistance
  • PowerPoint presentations
  • Data entry and word processing
  • Proofreading and editing (0.15 USD per line)
  • Manual creation
  • Newsletter creation and publication
  • Transcription (audio/video 3.00 USD per minute of the original)/interpretation (35.00 USD per hour plus expenses)/translation (0.09 USD per word of the original document)
  • Order processing
  • Reservations management for hotels (percentage charge or monthly charge)
• Corporate and legal services (per hour or per project depending on service requested)
  • Concierge services (spa, event services, reservations, etc.)
  • Transportation (car rentals, tours, airport pickup)
  • Hotel, airfare and travel arrangements
  • Itinerary management
  • Bilingual minute taking
  • Accounting
  • Bookkeeping
  • Job advertisement, interviewing
  • Event registration
  • Event planning, catering and entertainment
  • Legal and contract services
  • Immigration document processing
  • Payroll management
  • Benefits administration
  • Consulting in human resources, team building, sales training, customer service, hospitality, leadership, quality, etc.
  • Corporate and personal résumé and business letter creation and distribution

For realtors

• Included as part of virtual office services all those mentioned above (plus 50 USD per month for the following services)
  • Listing service and updates
  • Feature sheet creation
  • Inventory management
  • Contact management of client information
  • Appointment scheduling
  • Internet and other media ad preparation and placement
• Additional services
  • Property viewings (billed per hour)
  • Paperwork and transaction management (billed per project)
  • Closing and conveyance services (cost determined by legal department)

Methods of payment

• Direct deposit/bank transfer
• Cheque
• PayPal (credit card)
• Payment in our office with Visa or MasterCard

Methods of contact (to contact IdeaCOM and to offer your clients through our virtual services)

• Phone
• Email
• Cell phone
• Skype
• MSN Messenger
• Google Talk
• AOL Instant Messenger
• Yahoo! Messenger

Terms and conditions for virtual office services package (policies also apply to our other services)

• Rates quoted in USD
• Tax of 15% applies to all rates
• If new telephone numbers are required, client will pay the cost of installation and call forwarding
• Packaged services are prepaid in 3 month periods or monthly if automatic billing is selected (PayPal)
• Additional costs or expenses incurred throughout the month will be billed at the end of the month
• There is no registration cost other than expenses incurred to tailor phone numbers
• Contracts are on a three month basis
• Discounts for 6 month (10%) and one year prepayment (20%) on monthly services
• There are no partial or full refunds on services
• Cancellation notice required before the end of the contract period or contract will be automatically renewed, 30 days of notice required
• Office hours are 9:30 am to 4:30 pm, Monday to Friday, Central Standard Time
• Mexican national holidays are observed
• Voicemail is available in off hours and holidays/weekends
• Office closes between Christmas and New Years
• We cannot be responsible for external technical service interruptions
• Packaged services assume all work is performed in our office, work to be performed at another site will be quoted on a per-project basis
• All hourly or per project work requires a 70% deposit, any change to the quoted amount will be made known to the client at the nearest opportunity
• If work supplied is illegible or difficult to understand, visually or audibly, additional fees will be added
• Rush orders are billed at 50.00 USD per hour and only accepted if capacity allows
• Final proofreading and accuracy of finished product is the full responsibility of the client
• Packaged, hourly or monthly service fees are understood to be for reasonable and moderate volume, excessive demand will result in a reevaluation of monthly fees
• We do not handle charging and banking unless a secondary contract is established
• We do not deal with illicit or non family-friendly companies or material
• Bills are due within 5 working days invoice date
• Overdue accounts subject to a service charge of 1% per month, cumulative